Skip to Store Area:

Pet Soup.com

My Cart

You have no items in your shopping cart.

You're currently on:

Privacy Policy

Our Policy

PetSoup.com may collect anonymous visitor data and analyze the traffic on our site to help us understand our customers’ interests and help us improve our website. This data does not collect any personal details or anything that can identify individuals.


When you purchase items from our online catalog or register to use the site we do ask you to enter some personal information. Any information collected in this way will only be used for fulfillment of your purchased item. We will not share or sell any of your personal information with any third parties at any time.


Cookies

When you visit our site, the pages that you look at and a short text file called a cookie are downloaded to your computer. This cookie does not collect or contain any personal information and is used only to help us manage your session, keeping track of your products and cart information during your time on our site.


Data integrity

PetSoup.com processes personal information only for the purposes for which it was collected and in accordance with this privacy policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services or as otherwise permitted under this policy. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Information security

We use Secure Sockets Layer (SSL) encryption on our site to insure the secure transmission of your personal information, account numbers and credit card information. Most all of today’s browsers make it known the information is being transmitted securely by showing a security key or lock on the screen.


We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.


We restrict access to personal information to PetSoup.com employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.


Accessing and updating personal information

When you use PetSoup.com, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete user's personal information.

Changed to this privacy policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). Each version of this Privacy Policy will be identified at the top of the page by its effective date.


Enforcement

PetSoup.com regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or PetSoup.com's treatment of personal information by contacting us through this web site, info@PetSoup.com or by writing to us at:


PetSoup.com

2525 South 900 West

Salt Lake City, UT 84119


When we receive formal written complaints at this address, it is PetSoup.com's policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between PetSoup.com and an individual.